Privacy Policy
Last Updated: 2025-06-14
This Privacy Policy describes how Triptomatic BV ('we', 'us', or 'our') collects, uses, and shares your personal information when you visit our website.
Information We Collect
We collect information that you provide directly to us, including when you:
- Contact us through our website
- Request a demo
- Use our mobile app — see the Mobile App section below for the data the app accesses
Mobile App
Our mobile app is used by drivers, assistants and dispatchers to operate transport shifts on behalf of their employer (the customer organisation). The categories below summarise the data the app accesses or collects, and why.
Account and identity
Email address, profile (name, role, organisation, language) and authentication tokens — to sign you in securely and link you to your employer's account.
Location (precise, foreground and background)
Precise GPS coordinates collected only while a work shift is active, including in the background — to record the shift route, dispatch trips and provide proof-of-service. Tracking stops automatically when the shift ends.
Camera and photos
Pictures from the camera or photo library, scanned document barcodes and on-screen signatures — only when you choose to attach a document or sign a trip sheet.
Device and technical information
Device brand and model, operating system, app version and push notification token — to deliver notifications, inform you about app updates and support troubleshooting.
Diagnostic and crash data
Crash reports, error stack traces and technical logs (via Firebase Crashlytics) — to detect and fix bugs, crashes and stability issues.
Work activity data
Selected vehicle and crew, shift information, mileage, trip-sheet entries, attached images and signatures, and trip/passenger information needed to execute the transports assigned to you.
Data stored on your device
Authentication tokens, push token, app preferences, cached trip data and draft trip-sheet entries are stored in encrypted local storage. They are removed when you sign out or uninstall the app.
Sharing of mobile app data
App data is shared only with parties strictly needed to operate the service: your employer (the customer organisation), Google / Firebase (push notifications and crash diagnostics), and your device's operating system for biometric / passkey sign-in. Navigation apps and the phone dialer only receive data when you explicitly tap to use them. We do not sell your personal data and do not use it for advertising.
Data the app does not collect
The app does not access your microphone, contacts, calendar, SMS or health/fitness data. It does not track motion or activity sensors, does not read the advertising identifier, and does not use third-party analytics or behavioural tracking.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries
- Provide you with information about our services
- Improve our website and services
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our website
- Legal authorities when required by law
Data Processors
We use the following data processors to handle your information:
- Cloudflare: Provides hosting services for our website
- Resend: Handles email communications from our contact form
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
Contact Us
If you have any questions about this Privacy Policy, please contact us.